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Wat we doen bij Transoft Solutions

Transoft Solutions is een van de wereldwijd toonaangevende softwarebedrijven die gespecialiseerd zijn in producten voor technisch ontwerpers en architecten. Onze praktische en gebruiksvriendelijke software wordt in meer dan 100 landen over de hele wereld gebruikt door overheidsinstellingen, adviesbureaus en opleidingsinstituten.

De kernwaarden van ons bedrijf

We concentreren ons op drie bouwstenen voor succes: onze klanten, onze producten en onze mensen; en cultuur is onlosmakelijk verbonden met ons bestaan. Van ondernemingsbrede cruises tot kamperen in het weekend: Transoft Solutions is allesbehalve een doorsnee technologiebedrijf. We nemen elke gelegenheid te baat om de voordelen van een bedrijf met grote ambities te combineren met de flexibiliteit van een klein bedrijf.

Maar plezier is slechts één kant van het verhaal... onze mensen zijn ook maatschappelijk betrokken! Met onze Transoft Foundation, die steun verleent aan liefdadigheidsinstellingen en hun doelstellingen, geven we uiting aan onze sterke betrokkenheid met de globale en lokale gemeenschap. Deze benadering sluit aan bij de visie van onze oprichter en is kenmerkend voor de werkwijze van Transoft Solutions.

Wie jij bent en wat je kunt

Als je scherp, creatief en vindingrijk bent en graag echt verschil wilt maken in plaats van een 'radertje in het wiel' te zijn, bekijk dan hieronder eens onze vacatures en maak een begin met een uitdagende, dankbare loopbaan bij een snelgroeiend bedrijf. We bieden concurrerende salarissen en aantrekkelijke arbeidsvoorwaarden – en een razend spannende werkomgeving.

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Available careers with Transoft Solutions Europe

Technical Support Engineer (German Speaking)

» Work Location: Transoft Solutions Europe - Rotterdam Office, The Netherlands

ABOUT THE ROLE
The Technical Support Engineer is a point of contact for our resellers and clients to assist them in requests regarding the installation and usage of the Transoft Solutions software. In this role you will provide premium support with a top customer experience in mind.

Essential Responsibilities

  • Provide a high quality of technical support in German via phone and email
  • Answer phone calls and emails to identify, analyze and resolve technical support questions.
  • Provide hands-on technical support to clients by accessing their systems via remote support software.
  • Log and document information in CRM tools.
  • Create content for Transoft Solutions software.
  • Write FAQ documents and knowledge base articles.
  • Provide technical product presentations and training to clients and resellers.

ABOUT YOU
You are an individual that can easily adopt new software on a technical level. You enjoy assisting our clients by providing them a working solution to their requests in a way they can stay productive in using the Transoft Solutions software. Ideally, you will have experience in working with computer aided design (CAD) software in an AEC firm. You have strong communication and presentation skills, strong work ethic, with the ability to work independently but also in a team.

Experience and Qualifications:

  • Strong customer commitment and quality focus
  • Knowledgeable about the latest version(s) of AutoCAD and/or MicroStation.
  • Knowledgeable about installing Windows Desktop and Server Operating Systems.
  • Good technical troubleshooting and problem resolutions skills.
  • Strong written and oral communications skills in German and at least one of the following languages: English, Dutch, French.

Additional skills, knowledge and abilities:

  • Engineer/draftspersons (AEC) with developed 2D and 3D skills.
  • IT support specialist able to easily adopt new Transoft Solutions software.
  • Self-starter able to work effectively with minimal direct supervision.
  • Must be resourceful, dependable, detail-oriented, well organized, and a team player.

Reporting and Working Relationships:
The Technical Support Engineer will report to the Application Engineer and will collaborate with our technical support staff and developers in Canada.

ABOUT US
Transoft Solutions, Inc. is a global leader in the development of CAD software for the Architectural, Engineering, and Construction sector. Transoft’s productivity-driven, high ROI products are used by virtually every leading design and roadway infrastructure organizations in North America, Europe and Australia-Asia. Its flagship product, AutoTURN, is now used in over 120+countries and available in seven languages, making it the most widely used vehicle turn simulation program in the world. Transoft is driven to innovate and continually introduces new, time-saving design software to meet the growing demands from its audience of civil engineers, architects, and civil technicians specializing in transportation and infrastructure design. Transoft has offices in Canada, the Netherlands, Sweden and Australia, and is supported by channel partners in numerous countries on every continent.

We wish to thank all applicants for their interest. Applications can be send to our Office Manager "Anita Huizer" - aah@transoftsolutions.com.

Technical Support Engineer (French Speaking)

Only French and English speaking candidates and applications attached with a cover letter and CV in English will be considered.

» Work Location: Transoft Solutions Europe – Rotterdam Office, The Netherlands or other countries (home office or shared office space).

ABOUT THE ROLE
The Technical Support Engineer is a point of contact for our resellers and clients to assist them in requests regarding the installation and usage of the Transoft Solutions software. In this role you will provide premium support with a top customer experience in mind.

Essential Responsibilities

  • Provide a high quality of technical support in German via phone and email
  • Answer phone calls and emails to identify, analyze and resolve technical support questions.
  • Provide hands-on technical support to clients by accessing their systems via remote support software.
  • Log and document information in CRM tools.
  • Create content for Transoft Solutions software.
  • Write FAQ documents and knowledge base articles.
  • Provide technical product presentations and training to clients and resellers.

ABOUT YOU
You are an individual that can easily adopt new software on a technical level. You enjoy assisting our clients by providing them a working solution to their requests in a way they can stay productive in using the Transoft Solutions software. Ideally, you will have experience in working with computer aided design (CAD) software in an AEC firm. You have strong communication and presentation skills, strong work ethic, with the ability to work independently but also in a team.

Experience and Qualifications:

  • Strong customer commitment and quality focus
  • Knowledgeable about the latest version(s) of AutoCAD and/or MicroStation.
  • Knowledgeable about installing Windows Desktop and Server Operating Systems.
  • Good technical troubleshooting and problem resolutions skills.
  • Strong written and oral communications skills in French and at least one of the following languages: English, Dutch, German.

Additional skills, knowledge and abilities:

  • Engineer/draftspersons (AEC) with developed 2D and 3D skills.
  • IT support specialist able to easily adopt new Transoft Solutions software.
  • Self-starter able to work effectively with minimal direct supervision.
  • Must be resourceful, dependable, detail-oriented, well organized, and a team player.

Reporting and Working Relationships:
The Technical Support Engineer will report to the Application Engineer and will collaborate with our technical support staff and developers in Canada.

ABOUT US
Transoft Solutions, Inc. is a global leader in the development of CAD software for the Architectural, Engineering, and Construction sector. Transoft’s productivity-driven, high ROI products are used by virtually every leading design and roadway infrastructure organizations in North America, Europe and Australia-Asia. Its flagship product, AutoTURN, is now used in over 120+countries and available in seven languages, making it the most widely used vehicle turn simulation program in the world. Transoft is driven to innovate and continually introduces new, time-saving design software to meet the growing demands from its audience of civil engineers, architects, and civil technicians specializing in transportation and infrastructure design. Transoft has offices in Canada, the Netherlands, Sweden and Australia, and is supported by channel partners in numerous countries on every continent.

We wish to thank all applicants for their interest. Applications can be send to Mr. Alexander Brozek - alb@transoftsolutions.com.

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